Shipping Policy

Last Updated: August 17, 2026

Thank you for shopping with Sultan Trader. We are committed to providing a smooth, reliable, and convenient delivery experience to our customers across Pakistan.

1. Shipping Coverage

Sultan Trader currently offers delivery across Pakistan. We aim to deliver orders to major cities as well as other serviceable areas covered by our courier partners.

2. Order Processing Time

Orders are normally processed and dispatched within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive tracking information where available.

3. Delivery Time

Estimated delivery time is generally:

• Major cities: 3–5 business days

• Other areas: 5–7 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, Sultan Trader may offer free shipping promotions or other shipping discounts. Any such offer will be subject to the terms specified at the time of the promotion.

5. Cash on Delivery

Where available, customers may place orders using Cash on Delivery (COD).

For COD orders, customers are required to provide accurate and complete contact and delivery information. Please ensure that someone is available at the provided address to receive and pay for the order.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through our courier service.

Customers can use the tracking information to check the status of their shipment.

If you have not received your tracking information or believe your order has been delayed, please contact our customer support team.

7. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address, including:

• Full name

• Complete address

• City

• Phone number

• Any relevant delivery instructions

Sultan Trader is not responsible for delays or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

8. Delayed Deliveries

Although we work with reliable courier services, unexpected delays can sometimes occur.

Delivery may take longer than the estimated timeframe because of:

• Weather conditions

• Public holidays

• Courier service disruptions

• High order volumes

• Remote or difficult-to-reach locations

• Incorrect address or contact information

• Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

9. Damaged or Missing Packages

If your package arrives visibly damaged, please contact Sultan Trader as soon as possible after delivery.

If you believe your order has been lost or has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment with our courier partner.

10. Delivery Refusal or Failed Delivery

If a customer refuses to accept an order or the courier is unable to deliver the order because of incorrect contact information, an unavailable recipient, or an incorrect address, additional shipping or re-delivery charges may apply where applicable.

For COD orders, repeated refusal of orders may result in restrictions on future COD purchases.

11. Contact Us

If you have any questions regarding your order or our shipping policy, please contact Sultan Trader through the contact information provided on our website.

We are always happy to assist you and help ensure that your order reaches you safely and on time.

Sultan Trader
Shipping across Pakistan